Q&A
Frequently Asked Questions
Here are some questions we are often asked.
Please contact us if you have any other inquiries.
Do you have a short-rest plan?
Yes we do.
“3 hour stay” and “5 hour stay” plans are available for day use. The reception time is from 10:00 am to 1:00 pm.
Can I stay consecutive nights？
Yes, it is possible. However, guests are required to check out once at 10 am and check in again after 4 pm. Luggage may be left at the reception, but we ask guests to keep their valuables on them at all times.
If you would like to stay between the hours of 10 am to 4 pm, please speak to the front desk staff.
Can I leave the facility after check-in？
Yes, guests may go outside after check-in. When leaving the facility, please leave your name and key at the front desk. Please keep your valuables on you at all times.
What time is check-in？
It is possible to check-in from 4 pm.
What time is check-out？
If you would like to check-out later than 10 am, please speak to the front desk staff.
Is there a laundry facility？
We have a laundry facility on both the men’s and women’s floors. (Extra fee)
There is a coin washing machine so it is possible to wash your clothes.
1 Time \300 Dryer 30 min \100
Are there towels and/or room-wear？
We provide room-wear, bath towels and face towels for no extra charge.
Do you have Wi-Fi？
Free Wi-Fi is available within the facility.
Can I use my credit card？
We accept VISA, Mastercard, JCB, AMEX, Diners, and DISCOVER.
Can I use QR code payment services and other options？
We accept Alipay, WechatPay, LinePay, d-barai, and PayPay.
What happens if I am late for my reservation time？
If you are late more than 30 minutes, we may treat your reservation as a cancellation. Please contact us if you are going to be more than 30 minutes late.
Can women stay here as well？
We have a floor designated only for women. Please enjoy a safe and secure stay with us.
Can parents and children stay here？
Children under 13 years old cannot stay at this facility. We apologize for the inconvenience.
Can I leave my luggage at the front desk before check-in time (4 pm)?
Yes, we can keep your luggage if it’s the same day as your check-in.
Can I leave my luggage at the front desk after check-out?
Yes, it is possible if it’s the same day as your check-out.
Can I go outside after check-in?
Yes, it is possible. Please leave your wristband given to you at check-in with the front desk.
